How Card Leo Rewards handles your information

1. Overview

Card Leo Rewards operates a public-facing website, member signup experience, authentication system, and protected member portal. In order to provide these services, we collect and process certain information you voluntarily provide to us, along with limited technical information associated with site visits, account access, and support requests.

By using our website, submitting forms, creating or accessing a member account, or communicating with our team, you acknowledge that your information may be processed in accordance with this Privacy Policy.

2. Information We Collect

Depending on how you interact with Card Leo Rewards, we may collect:

• Identity and contact details, such as first name, last name, email address, phone number, city, and state.
• Signup and onboarding details, such as referral information, interest selections, goals, submission source, and page of origin.
• Member account information, such as portal user identifiers, login activity, profile updates, settings, rewards visibility, and support history.
• Support request information, including topic, subject, message content, and related timestamps.
• Technical and device data, such as browser type, operating system, approximate IP-based session metadata, request logs, and similar usage information.
• Authentication and session data, including secure cookies, login status, password reset events, email verification activity, and account session management details.

3. How We Use Information

We may use collected information to:

• process signups and onboard prospective or active members;
• create, manage, and secure member portal access;
• authenticate users and maintain active sessions;
• send account-related emails, including verification, welcome, and password reset messages;
• display and manage member profile details, support history, and rewards-related information;
• respond to questions, support requests, and operational inquiries;
• monitor service reliability, detect misuse, and improve performance;
• maintain internal business records, reporting, and administrative operations; and
• comply with applicable legal requirements or platform security obligations.

4. When We Share Information

We do not sell your personal information. We may share information only in limited circumstances such as:

• with trusted service providers that help us operate the website, database, authentication, hosting, or communications systems;
• when necessary to investigate fraud, abuse, unauthorized access, or security incidents;
• when required by law, regulation, legal process, or valid governmental request; or
• in connection with a business transition, provided appropriate protections continue to apply to your information.

Any third-party service providers used in connection with Card Leo Rewards are expected to process information only for operational and support purposes related to the platform.

5. Cookies & Session Technologies

Card Leo Rewards uses cookies and similar session technologies to support login state, portal security, account continuity, and core site functionality.

• Essential cookies help maintain secure sessions, authentication state, and portal access.
• Operational cookies may help remember certain user choices or maintain consistency during sign-in and support flows.
• Security-related session data may be used to help detect suspicious access patterns, manage device sessions, or support account recovery workflows.

Because certain cookies are necessary for core site and portal functionality, disabling them may limit or prevent access to member features.

6. Storage, Infrastructure & Security

We use modern web infrastructure and database tools to operate Card Leo Rewards, including hosted services used for application logic, authentication, storage, and member data management.

We take reasonable administrative, technical, and organizational steps to protect personal information against unauthorized access, misuse, or disclosure. These measures may include secure transport, authenticated access controls, server-side processing for sensitive actions, and restricted handling of privileged credentials.

Even so, no internet-based platform or storage system can be guaranteed to be completely secure. You should use strong passwords, keep your login credentials confidential, and contact us immediately if you believe your account has been compromised.

7. Your Choices & Rights

Subject to applicable law and verification of your identity, you may request to:

• access certain personal information we maintain about you;
• correct inaccurate or incomplete information;
• request deletion of certain information, where appropriate;
• update profile details through your member portal, when available;
• manage settings related to account notifications and portal preferences; and
• ask questions about how your information is used in connection with your membership.

Some information may need to be retained for security, legal, operational, fraud-prevention, or recordkeeping reasons even after a deletion or closure request.

8. Data Retention

We retain information for as long as reasonably necessary to operate Card Leo Rewards, fulfill the purpose for which information was collected, maintain member services, comply with legal obligations, resolve disputes, and enforce our policies.

Retention periods may vary based on the type of information involved, whether you maintain an active portal account, whether support or security issues remain open, and whether laws or internal recordkeeping requirements apply.

9. Children’s Privacy

Card Leo Rewards is not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13 through the platform. If you believe a child has provided personal information to us, contact us so we can review and address the issue.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our platform, services, technical infrastructure, legal obligations, or operational practices.

When we make updates, we may revise the effective date at the top of this page. Continued use of Card Leo Rewards after an update becomes effective means the updated policy will apply going forward.

11. Contact Us

If you have questions about this Privacy Policy, want to submit a privacy-related request, or need help with your Card Leo Rewards account, contact us using the details below.